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DOGSAFE Canine certified BBB Chewy's Pet Store

Frequently Asked Questions

How do I go about joining the Pets to Vets team?

We will be happy to send you everything you need to join the team and answer any of your questions. Here is a summary of the steps towards owning your own Pets to Vets Franchise.

Step 1: Sign a mutual non-disclosure agreement designed to protect both your interests (as a potential Franchisee) as well as ours (as the Owners of the Business).

Step 2: Receive a confidential copy of our Business Overview.

Step 3: Talk to us and get all your questions answered about the business opportunity and the potential Territories of interest to you. Hopefully you will find this the business opportunity for you.

Step 4: Sign a letter of Intent and place your deposit to secure first rights to your preferred Territory.

Step 5: Review your Franchise Agreement carefully and make your commitment by signing it and paying the Franchise purchase price.

Step 6 Start operations

Who do I talk to at Pets to Vets to get answers to my questions?

You should talk directly to David Smith, Director of Pets to Vets at 778.316.7387 or email at: david@petstovets.ca.

If you haven’t already done so, make sure you view the company website at www.petstovets.ca and if you want to receive more information before you call just email and ask for a copy of our Business Overview. You will be asked to sign a mutual non-disclosure agreement (to protect your own potential business interests as well as ours) before this is sent to you (Steps 1 & 2).

When you are ready to talk about a Territory of interest to you, or if you still have unanswered questions feel free to call David as above (Step 3).

How much does it cost to buy a Pets to Vets Franchise Territory?

The Franchise Fee for one of the 21 Franchise territories in BC is $6,000. If you are ready to purchase right away and just want to get started we will prepare a Franchise Agreement for signing and get you going very quickly (Step 5).

Alternatively, if you want to take a bit more time, and after you have considered all aspects of the opportunity, you can sign a Letter of Intent to purchase the rights to your preferred Territory (this secures it for you until your Franchise Agreement is signed). If you do this you will pay an initial deposit of $1,000, with the balance to be paid when you sign the Franchise Agreement. This will give you an opportunity to read the small print in the Franchise Agreement and seek legal and financial advice (Step 4)

Once you are ready to sign your Franchise Agreement you can pay the balance of $5,000 and you are good to go.

What happens to my deposit if I don’t like the terms of the Franchise Agreement and want to back out of the deal?

Your deposit is fully refundable. However, you don’t have an unlimited amount of time to hold on to the rights to a Franchise Territory (there will be other people interested) so we will expect you to review the Franchise Agreement and communicate your intentions to us promptly. Your Franchise Agreement will reflect the agreed details of your discussions with us including specifics of your preferred Territory and will only be prepared after you have signed the Letter of Intent and paid your deposit. We will send your Franchise Agreement shortly after receipt of your deposit. You will then have 48 hours to make your decision and you must let us know in writing (email is fine) if you decide not to proceed. We will process your refund promptly once you have returned all required documentation back from you.

If you do not let us know of a decision to withdraw, in writing, within that time period, your deposit will not be refunded. However, if you are having difficulty with financing or if there are terms that you wish to clarify in the Franchise Agreement we will extend that period at our discretion to allow you an opportunity to overcome any difficulties you may have.

If we have granted you such an extension and another purchaser is interested in your preferred territory and you do not make a decision in a timely manner we may terminate any further discussions and refund your deposit.

Apart from the Franchise fee how much is it going to cost to get into the franchise?

You will need to cover the cost of:

  • A criminal background check
  • Your car and its operating costs including auto and general liability insurance
  • Marketing your business
  • A dedicated cell phone and number
  • Attendance costs at optional training courses and an annual conference in June
What help will I receive from Pets to Vets to get started?

We will provide or cover the cost of:

  • Pets to Vets decals customized for your vehicle
  • Installation costs for the decals
  • 1500 custom designed business cards
  • Your petstovets.ca email address
  • Registration for a Dogsafe® First Aid Course and other training programs developed from time to time
  • If your Territory is in the Greater Vancouver Area we will provide a start-up- year program of marketing for your Franchise through advertising on notice boards in local dog parks partnering with K9Community Clean. Check out their website at www.k9communityclean.com
  • If your Territory is outside the Greater Vancouver Area, or if there is no dog park in your Franchise Territory where K9 Community Clean has a presence, we will provide you with a start-up- year marketing program with a budget of $1000 towards targeted marketing in your area – we will work with you to determine the best fit with your marketing plan.
  • Regular face-to- face, telephone and online meetings, advice and discussions to assist with marketing and business development as needed in the first three months of your business.
  • Optional: If you are interested in a personalized web page in the style of our website, we can arrange that but the cost will not be covered by Pets to Vets. If your Franchise cannot participate in our K9 Community Clean marketing program however, your web page can be covered using our start-up- year marketing program budget.
How much will I have to pay for the continuing right to operate the business?

The Franchise Fee allows the purchaser to operate the business for a term of 5 years which can be renewed for two further five year terms provided the franchise has been operated properly according to the Franchise Agreement. The renewal fee at this time is $500. Apart from the Franchise Fee you will pay a monthly administration fee of $300 per vehicle per month, plus applicable taxes, which commences after the third month of operation. There are no other fees to be paid.

Are there any products or services I must buy from the franchisor?

No. Once you join the team you are not obligated to purchase products or services from Pets to Vets. However, you are restricted to ensuring any marketing or branding of your business meets the terms of the Franchise Agreement. Items such as business cards, brochures, websites etc. must meet Pets to Vets branding standards and we will provide templates for you to use which will actually save you money.

What else should I consider before buying a Pets to Vets Franchise?

Ask yourself these 3 questions

  • Do you have the type of business experience required?
  • Do you have a complete understanding of the business opportunity?
  • Can you handle the hours and personal commitment necessary to run the business?

These FAQs will help answer some of your questions about the Pets to Vets Franchise opportunity. If there is any discrepancy between these answers and the terms of the Franchise Agreement, the latter will be definitive.